Frequently Asked Questions
Below are some frequently asked questions. If you can’t find the answer you’re looking for please contact us and will respond as soon as possible.
How do coaching plans work?
Coaching Plans give players access to our coaching programme in one affordable monthly fee. To join a coaching session on our junior programme you will need to have an active plan.
Junior Coaching Plans are all discounted, making each coaching session costing as little at £5.50! It allows players to fully take advantage of the coaching on offer. Coaching Plans are perfect for players who wish to play regularly and especially for junior players to take full advantage of the mini and junior tennis on offer.
Plans also include access to inclusive Holiday Camps (one free camp per week) during the following school holidays: February Half-term, Easter Holiday, May Half-term, Summer Holiday, October Half-term.
Do I have to sign up for a minimum term?
No! We are so confident that players will find our coaching enjoyable, affordable and convenient that we offer our Coaching Plans with no fixed term contract. If in the unlikely event that you would like to cancel your plan, all you have to do is contact us giving us four weeks written notice to cancel.
Is there a joining fee?
There is no one-off fee to join our coaching programmes. We are so confident that players will find our plans both affordable and convenient that we offer them up without a joining fee!
If you are joining one of our programmes situated in at a tennis club, you may be required to become a member of the club first. We'll let you know if there is a club membership to pay when you get in touch, but don't worry our partnered club membership fees are extremely affordable and most are around £25 per year for younger players and £50 per year for older juniors and around £100 for adults.
Does the programme run during school holidays?
Yes! Coaching sessions run throughout the year, including during school holidays for 47 weeks of the year. The programme breaks for Bank Holidays, Easter (one-week), Summer (two-weeks during the last week of summer holidays and the first week of the new school term) and during the Christmas break (two weeks).
This helps provide a consistent approach to ensure all players continue to learn and progress on the programme throughout the year.
The majority of adult coaching sessions continue to run throughout the year. There are some cases where morning or lunchtime coaching sessions may be rescheduled if they conflict with junior holiday camps.
Is there a discount for 2 or more players?
Yes. We offer a couple plan and two types of family packages to suit different sizes of families, a small family of three, and a large family of four. Discounts are applied for multiple subscribers on a couple or family plan. We also offer an adult couple plan too!
What happens if it rains?
In rain or bad weather the coach will always be at the coaching venue unless it is dangerous for them to travel there such as in heavy snow. During inclement weather conditions indoor tennis based activities/quizzes will be provided if the venue has facilities (such as a club house). Where there is no indoor facility and the venue is too dangerous to deliver and play tennis the coach will inform all players no later than 30 minutes before the start of each session of the cancellation. The coach will reschedule sessions or ask you to attend another session on the coaching programme to recoup the lost session.
Is there a pay and play option available?
Sorry, we don't offer a pay as you play option for our junior programme. Players can join the programme by subscribing to a Coaching Plan. This helps us keep our administration costs down which keeps the costs to players at an affordable level.
We also strongly believe that regular attendance on the programme helps maintain the session suitability for the players alongside supporting players improve with groups of players of similar tennis standards.
We offer pay as you play coaching for adult sessions alongside short courses.
How many times per week should I play?
We encourage players to play at least twice per week to benefit from our coaching. Whether that be attending one coaching session and having a hit with a friend, or attending two coaching sessions per week.
What is a British Tennis Membership?
All players signing up for a Coaching Plan will automatically be signed up to a free British Tennis Membership, run by our governing body, the Lawn Tennis Association. You will need your BTM number to enter tournaments and competitions. You will then be able to view the matches that you have played, and your results, online. You will be notified of a change in your rating or ranking and will also receive monthly updates from British Tennis.
Is there any special clothing I need to wear?
We are pretty relaxed, but a sports kit needs to be worn. We have a nice club kit available to buy if players are interested and you can purchase all your tennis kit from our sister company The Racket Factory – www.theracketfactory.com
Is equipment provided, and do I need my own racket?
All equipment is provided during our coaching sessions. You can borrow a racket for the first 3 months after which you will need to buy your own racket. Your coach will be able to advise you on the best choice for you and provide one to you at a discounted rate. You can always visit our online shop here if you like to purchase a racket sooner! www.theracketfactory.com